Refunds or exchanges can only be made within 14 days for local purchases; and 30 days for international purchases. If you discover a defect upon receiving the goods, please drop us an email immediately at firstname.lastname@example.org.
To be eligible for a return, please ensure that the "Ying The Label" tag is still in place. Your item must be in the same condition that you received it.
To complete your refund/return process, please drop us an email with your invoice number.
There are certain situations where partial refunds are granted (on a case by case basis):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery